CPD Course Overview

CPD Allocation

8 Hours


€210 (or 8 CPD Club points) 


Registration 09:00, start 09:15, finish 17:30

Venues & Dates:

Dublin 29/06/2017 Citywest Hotel Book Now
Dublin 07/09/2017 Talbot Hotel, Stillorgan Book Now
Athlone 22/11/2017 Radisson Blu Athlone Book Now
Cork 28/11/2017 Radisson Blu Little Island Book Now
Limerick 05/12/2017 Radisson Blu Limerick Book Now
Dublin  12/12/2017 Citywest Hotel Book Now

Course Content

Session 1: Master Time Management

  • The Strangest Secret (Goal Setting)
  • 8-Step Strategy to achieve any Goal
  • How to use Calendars & Planners 
  • Managing Monkeys (when to say No)
  • Cooperative Assertion (how to say No)
  • Efficiency v's Effectiveness
  • The Time Management Matrix
  • Prioritising Systems
  • The 10-Day Look up File
  • The Job Log
  • The Interruptions Log

Session 2: Getting the Most from Your Meetings

  • Why have Meetings?
  • "Shopping lists" How to write a Meeting Agenda
  • Purposes & Objectives
  • Meeting Flow
  • How to Open and Close a Session
  • Managing the Time-Frames
  • How to Gain Control of a Group and Maintain their Confidence
  • Questioning Techniques
  • Getting Participation & Involvement
  • Meeting Manoeuvres

Session 3: Negotiation - Getting the Results You Want from Your Communication

  • Negotiation
  • The Variables
  • The Agreement Space
  • There's Always an If
  • 6 Principles of Persuasion
  • How to Disagree
  • Your Style
  • Negotiation Styles
  • Answers to Objections
  • 6 Different Ways to Close the deal

Session 4: Leading a Productive and Efficient Team

  • The Art of Management
  • The 4 Stages of Team Development
  • The Numbers Game
  • Giving Feedback
  • The Qualities, Attributes & traits of successful leaders
  • Situational leadership
  • Management & Motivational styles
  • The Three C's Model
  • Communication
  • The games people play

CPD Speaker

Terry Harmer, NLC Training

After a period of four years, from 1973 to 1977 working in a family furniture business, Terry entered the insurance industry, and built a career (from Salesman to General Manager) on strengths in training & development, people management and leadership skills.

In 1991, he formed NLC, and specialises in designing and implementing training programmes using best practice initiatives, to train Sales, Customer Service, Communications, Teambuilding, Leadership, and People Management.

He is on the SOLUS/ EI Mentor panel trains  FETAC courses in Sales, Marketing, Customer Service and Train the Trainer.